Several of our major manufacturers' policies prohibit us from accepting returns and require that you contact them directly for assistance table1. These manufacturers will repair, return or replace them in accordance with their own policies:
Before opening each product please check its packaging and label carefully to be sure you received the correct product and version. If the supplier's original packaging and seal is still intact, you may return the product to us within 30 days from purchase for an exchange, merchandise credit or refund (excluding shipping and handling charges), subject to a 15% restocking fee. Return shipping to us is at your own expense. You must include a copy of the original invoice with the RMA# inside your return package.
If your product is not functioning properly, please contact us as soon as possible (but not later than 30 days from purchase). In most instances, our highly skilled Tech Support representatives can assist you in diagnosing and resolving your product problems. However, in rare instances, a product is defective. In such case, we will replace the product with an even exchange of the same item, subject to in-stock availability and manufacturer warranty. Replacement items ship within two business days after the defective item is received in our warehouse and inspected by our Returns Department. All returns to us must be completed within 30 days of your original invoice date. After 30 days from purchase we can no longer issue an return for your purchase and will refer you to the manufacturer for warranty service. You may be issues a Return Merchandise Authorization (RMA) number from us if we are notified timely within the 30-day return window. RMA's expire in 15 days after they are issued they cannot be extended or re-issued. All returned items must be 100% complete in original packaging and in resalable condition, with all packaging, product, manuals, blank warranty card and other accessories and documentation included. A valid RMA number must be written clearly and conspicuously on the outside of the packaging. Incomplete or unauthorized returns will be refused. Please send all packages with valid RMA's to: California Custom Aquariums. Include a copy of your receipt in the package. Please contact us to obtain your RMA#____________________________.
All prices are F.O.B. our warehouse. All taxes extra where applicable. Prices are subject to change without notice. All shipments will be invoiced at prices in effect on date shipment is made. All orders accepted subject to credit approval. F.O.B. our dock, freight collect.
Merchandise of our manufacture is guaranteed to do the work for which it is intended where properly installed and operated. California Custom Aquariums warrants each new product manufactured and sold by them to be free from defects in material and workmanship for a period of one year from date of sale. This warranty does not obligate cca-shop.com to bear the cost of labor or transportation in connection with the replacement or repair of defective parts, nor shall it apply to any product upon which repairs, or alterations have been made, unless authorized by the manufacturer. CCA-shop.com shall in no event be liable for consequential damages or contingent liabilities arising out of the failure of any product, its power unit or its accessories to operate properly. No express, implied or statutory warranty other than herein set forth is made or authorized to be made by the manufacturer. All table1 not manufactured by California Custom Aquariums.com are subject to the warranties or their respective manufacturers.
All goods shall be deemed delivered to purchaser at the time they are placed in the hands of carrier and consigned to purchaser. Loss, damage or destruction of any said merchandise is assumed by purchaser. No claims may be made for shortages unless made within 48 hours from receipt of merchandise.
The company shall not be held responsible or in default under any contract or order or liable to anyone for any losses or damages arising from delay, inability or failure to fill orders or to perform its obligations caused by acts of God, force majeure, fire, flood, explosion, accident, strike or other labor trouble, the exercise of civil or military authority, scarcity of labor or materials, transportation difficulties, demand exceeding supply, voluntary or compulsory application of priority rationing, limitation of production or any regulations by governmental order, or any cause or circumstances beyond its reasonable control, or resulting from any scheme of allocation among its customers in the event of shortage or delay.
Products that are being returned: Product may have not been in use. Customer is responsible for return shipping costs. Customer is responsible for a 15% restocking fee if package is accepted. Exchanges for a different product can be done, consumer is responsible for shipping charges to and from our facility in original packaging.